Privacy Policy

1. Introduction

Colombian Detailing LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website or submitting information through our forms or customer relationship management (CRM) systems.

By accessing our website or submitting information through our forms, you consent to the practices described in this Privacy Policy.

2. Information We Collect

A. Information You Provide Directly

When you submit a form, request a quote, or contact us, you may provide information such as:

• Name
• Phone number
• Email address
• Vehicle or service-related details
• Service preferences
• Messages or inquiry details

B. Automatically Collected Data

We may automatically collect certain information when you visit our website, including:

• IP address
• Browser and device type
• Pages visited
• Time spent on the site
• Cookies and similar tracking technologies

C. Payment Information

If you purchase services, payments may be processed through third-party payment providers. We do not collect or store full credit card numbers or sensitive payment details.

3. How We Use Your Information

We may use the information collected to:

• Respond to inquiries and provide service quotes
• Schedule appointments
• Deliver services
• Send confirmations, reminders, and service-related communications
• Send promotional or marketing messages (you may opt out at any time)
• Improve our website and services
• Maintain internal records
• Comply with legal obligations

4. Information Sharing & Disclosure

We do not sell your personal information.

We may share your information with trusted third parties, including:

• CRM or messaging platforms
• Payment processors
• Website hosting providers
• Service providers that assist in business operations

All third parties are required to protect your information and use it only for authorized purposes.

5. SMS/Text Messaging

A. SMS Opt-In

You may opt in to receive SMS/text messages from us through the following methods:

• Submitting a form on our website that includes SMS consent
• Texting a keyword (e.g., "DETAIL") to our business number
• Providing verbal consent during a phone call or in-person interaction
• Checking an SMS consent checkbox on a booking or contact form

Consent to receive SMS messages is not a condition of purchasing any goods or services.

B. Mobile Information Sharing

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. We may share mobile information only with:

• SMS delivery service providers
• CRM platforms used to manage customer communications
• Customer support tools necessary to fulfill service requests

C. Types of Messages

If you opt in, you may receive SMS messages related to:

• Appointment confirmations and scheduling updates
• Service reminders
• Customer support communications
• Promotional or marketing messages (if applicable)

D. Message Frequency

Message frequency varies based on user interaction.

E. Message & Data Rates

Message and data rates may apply. Please contact your wireless carrier for details about your messaging plan.

F. Opt-Out Instructions

You can opt out at any time by replying STOP to any SMS message. Reply HELP for assistance. After opting out, you will no longer receive SMS messages from us unless you opt in again.

6. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to:

• Analyze website traffic
• Improve website performance
• Enhance user experience

You can disable cookies through your browser settings, though some features of the site may not function properly.

7. Data Security

We implement commercially reasonable security measures to protect your personal information. However, no online transmission or storage system can be guaranteed to be 100% secure.

8. Your Rights

You may request to:

• Access the personal information we have about you
• Correct or update your information
• Request deletion of your information
• Opt out of marketing communications

To submit a request, contact us using the information below.

9. Children's Privacy & Age Requirement

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. You must be at least 18 years old to opt in to SMS communications or use our services.

10. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page with the updated effective date.

12. Contact Information

If you have questions about this Privacy Policy, please contact:

Colombian Detailing LLC
📞 (509) 518-2977
📧 colombiandetailing@gmail.com