Terms of Service

1. Acceptance of Terms

By accessing the Colombian Detailing LLC website, submitting a form, requesting a service, or purchasing any product or service, you agree to be bound by these Terms of Service ("Terms").

If you do not agree with these Terms, please do not use our website or services.

2. Services Provided

Colombian Detailing LLC may offer services including, but not limited to:

• Auto detailing, interior and exterior, performed at our Kennewick facility
• Paint enhancement and protection services
• Ceramic coating services
• Vehicle appearance and cleaning services
• Product or service sales

Service availability is subject to technician availability, vehicle or project condition, weather, and supply availability.

3. Quotes & Pricing

• Quotes provided online, by phone, or through our forms are estimates only.
• Final pricing may vary based on vehicle size, condition, labor requirements, level of contamination, or customer requests.
• Any pricing changes will be communicated and must be approved before service completion whenever possible.

4. Appointments, Cancellations & Rescheduling

• All appointments require confirmation via phone, email, SMS, or automated messages.
• We reserve the right to reschedule appointments due to weather, equipment issues, staffing, unsafe working conditions, or other unforeseen circumstances.
• Customers are responsible for notifying us as early as possible if they need to cancel or reschedule.

5. Customer Responsibilities

By scheduling a service, you agree to:

• Provide accurate and complete information
• Deliver the vehicle to our facility at 5628 W Clearwater Ave B1, Kennewick, WA 99336 at the scheduled appointment time, and collect it when notified that work is complete
• Remove personal belongings from the vehicle or service area prior to service
• Disclose any pre-existing damage, sensitive areas, aftermarket parts, or modifications
• Provide reasonable access to the vehicle, including access to keys when needed
• Inspect work upon completion and report concerns promptly (preferably on the same day)

6. Warranty & Liability

A. Workmanship Warranty

We aim to provide high-quality workmanship. Warranty coverage (if applicable) may vary based on:

• Service type performed
• Product manufacturer warranties (when applicable)
• Environmental conditions and vehicle use
• Proper aftercare by the customer

Warranty details, limitations, and care instructions will be explained at the time of service when applicable.

B. Limitations of Liability

To the fullest extent permitted by law, Colombian Detailing LLC is not responsible for:

• Pre-existing damage (including scratches, paint defects, rock chips, interior tears, stains, oxidation, fading, rust, etc.)
• Damage caused by aftermarket modifications, defective parts, or prior repairs/paintwork
• Issues resulting from improper care after service or failure to follow aftercare instructions
• Natural events, accidents, theft, or vandalism before, during, or after service
• Items left in the vehicle (customers are responsible for removing valuables and personal items)

7. Website Usage

By using this website, you agree not to:

• Copy, reproduce, distribute, or republish website content without permission
• Attempt to compromise website security, functionality, or availability
• Use the website for unlawful, misleading, or abusive purposes

8. Use of Forms & Communication

By submitting a form on our website, you consent to:

• Communication via phone, SMS, and email
• Receiving appointment confirmations, reminders, service updates, and occasional promotions
• Secure storage of your information within our CRM or internal systems

You may opt out of marketing communications at any time by following the opt-out instructions provided in the message or by contacting us directly.

Consent to receive SMS is not required as a condition of purchasing any goods or services.

9. SMS/Text Messaging Terms

A. SMS Communications

By opting in to SMS, you may receive text messages related to:

• Service updates and appointment reminders
• Booking confirmations and scheduling changes
• Promotional or marketing messages
• Customer support communications

B. Opt-Out

Reply STOP to unsubscribe from SMS messages at any time. Reply HELP for assistance. After opting out, you will no longer receive SMS messages unless you opt in again.

C. Message & Data Rates

Message and data rates may apply. Contact your wireless carrier for details about your messaging plan.

D. Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

E. Age Requirement

You must be at least 18 years old to use this service and to consent to SMS communications.

10. Intellectual Property

All website content—including text, images, logos, videos, designs, and branding—is the property of Colombian Detailing LLC and may not be used without written permission.

11. Termination

We reserve the right to restrict or terminate access to our website, appointment booking, or communication channels if these Terms are violated, or if a user engages in abusive, threatening, or fraudulent behavior.

12. Governing Law

These Terms of Service are governed by the laws of the State of Washington, without regard to conflict of law principles.

13. Contact Information

For questions regarding these Terms of Service, please contact:

Colombian Detailing LLC
📞 (509) 614-0066
📧 colombiandetailing@gmail.com

For information about how we handle your data, please review our Privacy Policy.